Refund & Delivery Policy

What you’re buying

Each order is a custom research package on one local jurisdiction — zoning map, municipal ordinances, five years of meeting minutes, and a project report — at the price shown at checkout ($100 per municipality, or $90 per municipality for orders of five or more, unless stated otherwise). Payment is collected via Stripe when you place your order, and research begins once payment clears. Because every package is researched and produced individually for you, it is a custom digital good — but the guarantees below still give you clear routes to a full refund.

Delivery

Your package is normally ready in your dashboard within 24 hours of your paid order, where you can view it online and download it. If we expect an order to take longer — for example, a municipality whose records are unusually hard to obtain — we will email you before the 24-hour mark.

Insufficient-material guarantee

If we cannot find enough public material to produce a useful package for your municipality and project type, we cancel that report, tell you what we did find, and refund it in full— we never keep payment for a package we can’t deliver.

Cancelling an order

Because each package is researched to order and work begins as soon as payment clears, orders cannot be canceled once placed. The guarantees on this page — insufficient material and problems with a delivered report — still apply and are your routes to a full refund.

Problems with a delivered report

If a delivered report has a material problem — it covers the wrong municipality or project type, or is substantively inaccurate or incomplete — contact us within 7 days of delivery. We will correct and redeliver the report, or refund the order, whichever you prefer.

How refunds are processed

Refunds are issued through Stripe to your original payment method. Stripe typically posts them within 5–10 business days, depending on your bank.

Contact

Refund or delivery questions: hello@trypowerminutes.com. This policy is part of our Terms of Service.